No seats, no per-conversation fees, no metering. One licence covers your whole company — every deployment, every agent, every product you support with it.
One company, supporting its own customers.
$399
$199
One-time payment · 1 year of updates included
Buy a licenceRunning Chatpony on behalf of your clients.
$999
One-time payment · 1 year of updates included
Buy a licenceEverything in Standard, plus:
A parent company and its subsidiaries.
from $1,499
One-time payment · 1 year of updates included
Talk to usAfter the first year, updates are optional. Stop paying and you keep every version you already received — permanently. 14-day refund. No questions asked.
Hosted help desks bill per seat, every year, for as long as you use them. This bills once.
| Intercom Essential | $3,480 per year |
|---|---|
| Help Scout Standard | $2,520 per year |
| Freshdesk Growth | $2,280 per year |
| Chatpony, any number of agents | $199 once |
Published list prices for 10 agents, checked July 2026.
Self-hosting the free alternative means Rails, Postgres, Redis and Sidekiq on a box you keep alive around the clock. This is one Cloudflare Worker that costs nothing while nobody is chatting.
| Chatpony | Free self-hosted rival | |
|---|---|---|
| Minimum infrastructure | Workers Paid, $5/month | 4 GB VPS, $10–25/month |
| When idle | Scales to zero | Running 24/7 regardless |
| Upgrades, backups, monitoring | Cloudflare’s problem | Yours |
An hour with an AI gets you a chat widget. It does not get you the list below — and you do not find out which ones you needed until a customer loses a message.
Every line above has an invariant test running against real workerd with local D1 and Durable Objects.